Singh Multani Karnail

I had the feeling the guy on the phone did not understand my address as I ordered a pizza. I asked him if I should spell it out - but he refused. An hour later I called again, asking where my delivery was heading, which was promised to be due to 1/2 or 3/4 of an hour. I then realized that the guy _definitely_ did not understand my address. He hung up suddenly and he did not answer the phone when I tried to reach him two seconds later.
Frustrating evening on my side.
I would be surprised if this is called business.
***
Update: The delivery came after 2 hours (10pm); at this time I made dinner myself already, but I did not want to eat another pizza anymore.
Someone in this company really wanted to deliver (the driver was very polite) totally contrasting the guy on the phone.